Refund policy
Return & Refund Policy
We want you to be satisfied with your purchase from EvoTrade Store.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be in substantially the same condition in which it was received, unused, and with its original packaging where applicable. Proof of purchase may be required.
To request a return, contact us at:
support@evotradestore.com
Please do not send any item back before contacting us and receiving return instructions.
Return Address
Approved returns must be sent only to the return address provided by our support team after your return request has been accepted.
Do not send returns to our registered office unless specifically instructed to do so.
Items returned without prior authorization may not be accepted.
Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law, the customer may be responsible for return shipping costs.
If the return is due to an error on our part or an eligible product issue, we will provide appropriate return instructions.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at support@evotradestore.com.
Please include your order number and clear photos of the item and packaging so we can review the issue and provide the appropriate resolution.
Non-Returnable Items
Certain products may not be eligible for return where required for health, safety, hygiene, legal, or other applicable reasons.
Opened or used fragrance oils may not be eligible for return unless they are defective, damaged, incorrect, or otherwise covered by applicable consumer protection law.
Gift cards are non-returnable.
Please contact us if you are unsure whether your item is eligible for return.
Exchanges
If you would like a different item, contact us first to request a return.
Once an eligible return has been accepted and processed, you may place a separate order for the replacement item.
UK Consumer Cancellation Rights
Where applicable under UK consumer law, customers purchasing online may have the right to cancel an eligible order within 14 days after receiving it without providing a reason.
After notifying us of cancellation, eligible goods must generally be returned within the applicable legal return period.
These statutory rights are separate from and are not limited by our voluntary 30-day return policy.
Refunds
Once we receive and inspect your approved return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
After we issue the refund, processing times may vary depending on your bank or payment provider.
If you have not received an approved refund within 15 business days after we confirm that it has been issued, contact us at:
support@evotradestore.com
Contact
EvoTrade Store
Operated by EVOLUTION COMMERCE LTD
Email: support@evotradestore.com