Help & Questions

### Help & Frequently Asked Questions (FAQ)

**Q: How does the cooling mat work? Do I need to freeze it?**
A: No freezing or electricity is required! Our cooling mats use pressure-activated gel technology that automatically absorbs your pet's body heat and delivers an instant cooling sensation. It resets itself automatically after a short period of non-use.

**Q: Is the cooling mat safe and durable for my pet?**
A: Absolutely. The mat features a heavy-duty, puncture-resistant exterior designed to withstand pet claws. The cooling gel inside is 100% non-toxic and safe for both pets and humans.

**Q: How long does shipping take to the United States?**
A: We offer Free Standard Insured Shipping across the US. Orders are typically processed within 1-3 business days, and delivery takes between 7 to 12 business days. You will receive a tracking number via email as soon as your order ships.

**Q: Can I use this cooling mat for travel or outdoors?**
A: Yes! The mat is highly flexible, lightweight, and folds up easily. It is perfect for car seats, crates, outdoor camping, or sunny backyard days.

**Q: How do I clean the mat?**
A: Simply wipe it down with a damp cloth and mild soap, then let it air dry. Do not machine wash or tumble dry.

**Still have questions?**
Our support team is here for you 24/7! 
• Email: support@evotradestore.com
• Phone: +442045770051
• Operated by: EVOLUTION COMMERCE LTD, London, UK